Alfredo

Senior CX Specialist | 15 Years | High-Volume Chat & Email | Remote

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Overview

Looking for full-time work (8 hours/day)

at $5.64/hour ($1,090.91/month)

College Graduate

Last Active

July 1st, 2026 (8 days ago)

Member Since

October 18th, 2018

Profile Description

Your tickets are piling up. Emails are going unanswered. Follow-ups are falling through the cracks. That's not a staffing problem. That's a customer trust problem.

I've spent 15 years fixing exactly that.

I handle high volume chat and email support, up to 50 concurrent chats per shift, with a consistent CSAT of 90% and above and ticket response times under 5 minutes. CRM records clean, escalations documented, every follow-up accounted for. No dropped balls. No confused handoffs. No customers falling through the cracks.

I come in, assess the situation, and get to work. You focus on your business. I'll make sure your customers are taken care of.

If your support operation is messier than it should be, give me 30 days. You'll see the difference.

Top Skills

Customer Support

Experience: 10+ years

Fifteen years of keeping support queues moving, customers heard, and businesses protected from the kind of communication breakdown that kills retention. CSAT consistently at 90% and above. I don't just close tickets. I make sure the right thing gets done

Customer Support » Email Support

Experience: 10+ years

Emails pile up fast when nobody owns the inbox. I do. Tickets get answered, follow ups get done, and nothing falls through the cracks. Response time consistently under 5 minutes. Your customers won't feel ignored on my watch.

Customer Support » Chat Support

Experience: 10+ years

Up to 50 concurrent chats per shift without losing composure, accuracy, or response quality. High volume is not a problem. It's where I work best.

Other Skills

Customer Support » Customer Service

Experience: 10+ years

Most customer service reps manage transactions. I manage the experience. From first contact to resolution, I make sure customers feel heard, get clear answers, and leave the conversation better than they came in.

Customer Support » Phone Support

Experience: 5 - 10 years

Handled inbound and outbound telecom support covering billing, account issues, service changes, and customer retention. Built a strong foundation in voice based customer communication that sharpened how I handle difficult conversations across every channel

Basic Information

Age: 43

Gender: Male

Website: Sign Up with Pro Account to View

Address: Parañaque, Metro Manila

Tests Taken: IQ
Score: 125: DISC
Dominance: 56/77
Influence: 81/60
Steadiness: 63/25
Compliance: 32/10: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”