Customer Service Support |E-commerce Virtual Assistant

I bring practical experience as a Facebook Page Admin Assistant, engaging with customers, curating content, and managing various aspects of customer interaction. This includes handling inquiries, processing online orders, and overseeing tracking and booking processes to guarantee timely delivery of purchases to customers.

Manually identifying and selecting individual and bundled products based on specified criteria and profit margin requirements.

I am responsible for addressing customer inquiries, encompassing aspects such as product features, pricing, order processing, status updates, tracking, delivery bookings, and any other pertinent information.

I have practical experience utilizing MLS, Real Estate tools, and listing portals.

I possess practical experience in Email Support, where I organize incoming emails to promptly address urgent matters, efficiently manage billing issues, and ensure that general inquiries receive the appropriate attention.

I am responsible for addressing customer inquiries, covering a range of topics such as product features, pricing, order processing, status updates, tracking, delivery bookings, and any other pertinent information.

On a day-to-day basis, my responsibilities include researching blog post ideas, meticulously maintaining their master list, extracting information from designated MLS software, and occasionally utilizing Canva and listing portals to update Real Estate Listings.

I have hands-on experience as a Product Sourcer, specializing in the manual sourcing of individual and bundled products on eBay, adhering to specific criteria and profit margin targets. I am well-versed in utilizing tools and apps such as Keepa, JungleScout, eBay, Depop, and Etsy.