bdf980402 108ec9dd4 8

Rockstar Customer Support and Zendesk Expert

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 30,000.00/month
( $556 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
20 hrs/wk
( $6.43 USD/hr )
EXPERIENCE OVERVIEW
6 years in Customer Service Industry
BASIC INFORMATION
Age:
30
Gender:
Male
Location:
Manila City
Tests Taken:
IQ
Score:  120

DISC
Dominance:29
Influence:5
Steadiness:39
Compliance:27

English
 C2(Advanced/Mastery)
Last Active:
July 1st, 2022 (yesterday)
Member Since:
September 8th, 2018
SKILL SUMMARY

I have a total of 6 years of experience as a Customer Service Representative, and a Team Leader, both for office and home-based setting. I have extensive skills and knowledge when it comes to dealing with different kinds of people.
I work with integrity and I have a strong work ethic. I am dependable, trustworthy, responsible, and hardworking. 
My client's satisfaction is my top priority by providing high-quality service on every project on time and exceeds their expectations. I am available for both short and long term projects.

JOB EXPERIENCES:

1. Sykes Asia Inc.
a. Expedia, Inc.
Job Description: Customer Service Representative
*Book hotel accommodations, flights, car rentals, and activities.
*Maintain good sales conversion rate.
*Responsible for offering up-sells /cross-sells (package).
b. Lifescan, Inc.
Job Description: Customer Service Representative
*Assist customers in their inquiries and complaints about products and services and update file records.
*Process refund/orders and replacement products if necessary.
Second Job Description: Team Leader for Expedia Inc. and Lifescan, Inc.
*Responds timely and accurately to the escalations of the Level 1 support.
*Gives feedback and tracks all downtime on all tools required to perform support.
*Conduct team huddles - sharing of best practices

2. 24/7 Customer Philippines Inc.
a. Optus Pty. Ltd.
Job Description: Customer Service Representative
*Help customers with complaints and questions with their bills, give customers information about products and services, take orders, and process returns through chat.

3. QA World
Job Description: General Transcriptionist
*Converts recorded audio files into text or document format. (e.g. real estate, solar company, social media marketing)

4. MyWaterFilter Pty Ltd.
Job Description: Customer Service Representative/E-commerce specialist
*Deliver an exceptional experience to current and prospective customers through email, phone, and chat channels.
*Ability to diagnose, troubleshoot, and resolve certain technical issues.
*Assists customers with a variety of topics that may relate to pre-sale or post-sale activities such as product inquiry, price, and availability quotes, order entry, and order processing both for typical orders, and those whose experience didn’t go as planned.

5. DribbleUp Inc.
Job Description: Customer Service Representative for a sports app.
*Help customers with product and service inquiries.
*Process orders, product exchanges, refunds, and returns.
*Assist customers in troubleshooting and resolving certain technical issues with the app.

Skills
-Data Collection/Data Entry
-Web Research
-Transcription
-Customer Service
-Phone Support
-Live Chat Support
-MS Office
-Excellent typing skills(50-60wpm)

Tools
-Zendesk
-Intercom
-Shopify
-Magento
-Google Suite
-Microsoft Office
-Slack

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Research
  • Transcription
  • Speaking
  • Translation
  • Writing
  • Editing Proofreading
  • Technical Writing
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Editing Proofreading
  • Technical Writing
  • Web Content Writing

Customer Service & Admin Support
EXPERIENCE

I have 4 years of experience as a Customer Service Associate that caters US customers. I support voice,chat and e-mail.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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