Rockstar Customer Support and Zendesk Expert

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Associates degree

Last Active

April 16th, 2024 (9 days ago)

Member Since

September 8th, 2018

Profile Description

I have a total of 6 years of experience as a Customer Service Representative, and a Team Leader, both for office and home-based setting. I have extensive skills and knowledge when it comes to dealing with different kinds of people.
I work with integrity and I have a strong work ethic. I am dependable, trustworthy, responsible, and hardworking. 
My client's satisfaction is my top priority by providing high-quality service on every project on time and exceeds their expectations. I am available for both short and long term projects.

JOB EXPERIENCES:

1. Sykes Asia Inc.
a. Expedia, Inc.
Job Description: Customer Service Representative
*Book hotel accommodations, flights, car rentals, and activities.
*Maintain good sales conversion rate.
*Responsible for offering up-sells /cross-sells (package).
b. Lifescan, Inc.
Job Description: Customer Service Representative
*Assist customers in their inquiries and complaints about products and services and update file records.
*Process refund/orders and replacement products if necessary.
Second Job Description: Team Leader for Expedia Inc. and Lifescan, Inc.
*Responds timely and accurately to the escalations of the Level 1 support.
*Gives feedback and tracks all downtime on all tools required to perform support.
*Conduct team huddles - sharing of best practices

2. 24/7 Customer Philippines Inc.
a. Optus Pty. Ltd.
Job Description: Customer Service Representative
*Help customers with complaints and questions with their bills, give customers information about products and services, take orders, and process returns through chat.

3. QA World
Job Description: General Transcriptionist
*Converts recorded audio files into text or document format. (e.g. real estate, solar company, social media marketing)

4. MyWaterFilter Pty Ltd.
Job Description: Customer Service Representative/E-commerce specialist
*Deliver an exceptional experience to current and prospective customers through email, phone, and chat channels.
*Ability to diagnose, troubleshoot, and resolve certain technical issues.
*Assists customers with a variety of topics that may relate to pre-sale or post-sale activities such as product inquiry, price, and availability quotes, order entry, and order processing both for typical orders, and those whose experience didn’t go as planned.

5. DribbleUp Inc.
Job Description: Customer Service Representative for a sports app.
*Help customers with product and service inquiries.
*Process orders, product exchanges, refunds, and returns.
*Assist customers in troubleshooting and resolving certain technical issues with the app.

Skills
-Data Collection/Data Entry
-Web Research
-Transcription
-Customer Service
-Phone Support
-Live Chat Support
-MS Office
-Excellent typing skills(50-60wpm)

Tools
-Zendesk
-Intercom
-Shopify
-Magento
-Google Suite
-Microsoft Office
-Slack