I'm very equipped in the Customer Service field. Backed up with over 10 years of experience from BPO industry and doing online jobs.
Below are some of the tools I'm proficient:
- Email Support: Zendesk- Help Desk, Ticket Support- Order Management: Shopify, Magento, Amazon Seller- Live Chat Support using Zopim/Livechat- Shipping and Tracking - Shipstation, Shipwire- Back Office Support - Customer Service Management- Slack, Asana and other project management apps
- Google Docs
My 10+ years in Customer Service honed my communications skills both in verbal and written English.
This is what I am best at. Skilled for over 10 years in the Customer Service field.