Overview
Looking for full-time work (8 hours/day)
at $8.32/hour ($1,600.00/month)
Associates degree
Last Active
June 27th, 2026 (yesterday)
Member Since
August 2nd, 2018
Profile Description
ADP
benefits from over a decade of expertise in payroll analysis and customer
service, with a specialization in supporting WorkforceNow and Vantage
applications. Working alongside a team of payroll consultants, efforts focus on
delivering accurate resolutions that ensure seamless payroll operations and
timely employee payments.
The
team collaborates with U.S.-based stakeholders to enhance processes and
implement automation strategies that improve operational efficiency. This work
not only optimizes payroll systems but also fosters trust and reliability with
clients and their workforce, contributing to streamlined financial workflows.
Top Skills
Human Resources » Payroll
Experience: 10+ years
Subject Matter Expert – Role includes extensive involvement on development for all associates. Includes suggesting best practices and recommendations. Exploring ideas, tactical approach, and resolutions. August 27, 2014- present -Incubate innovation with environments and processes that empower the payroll team to tackle challenges with accuracy. - Firsthand support for associates taking inbound calls. - Handling Escalated calls and complex cases. --Conduct Booster sessions based on trending topics. -Facilitate Bimonthly Process Development Assessments. -Managing team on behalf of the team leader. -Extensive research for a case under time constraint. -Management Reports, Custom programs and Special Calculations -call listening and analysis – provide trending analysis on dissatisfied returns, top call drivers and product knowledge maturity. -With vast knowledge on US payroll, tax filing, benefits and onboarding. -Part of team Automation -WorkforceNow and Vantage platforms Awards and Recognitions APA FPC passer 2020 Top SSS for 2021Q1 Top SSS for 2020 Q1 and 3 One of the Top tier 2 associates for handling special tasks -2018-2019 One of the Top Tier 1 associates for various quarters from 2015-2018 Legend - 2014
Customer Support » Email Support
Experience: 10+ years
Also assist clients through email correspondences and online meetings
Customer Support » Phone Support
Experience: 10+ years
Took phone activation , billing and customer service with Sprint. Took phone calls for Expedia - Escalation and Complex Resolution. Took phone calls for Splar tours - Flight Hotel Booking Took phone calls for ADP - HR, Payroll, Time and US Tax
Other Skills
Office and Administration » Microsoft Excel
Experience: 10+ years
Export , VlookUp, Pivot
Customer Support » Phone Support » English Speaking
Experience: 10+ years
Excellent oral and written communication
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 105
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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