Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.66/hour ($1,280.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

July 26th, 2018

Profile Description

Workforce Management Intern for Google Cebu
October 27, 2019 - Present
Sykes Cebu
***Review metrics and performance of agents and recommend staffing goals to the Operations team.
***Real-time analysis on agent staffing and productivity. Monthly, weekly and daily forecasting of required versus expected heads.

Technical/Customer Support for Google Order Management
April 22, 2019 - October 26, 2019
Sykes Cebu
***Provided technical as well as order management assistance for North American Google customers.
***Assisted customers with account-related issues and handled Tier 2 concerns related to customer credit requests and order handling for trade-in issues.

Support Associate 1 for Mavenlink
October 2, 2017 – August 31, 2018
AtoX Business Solutions Inc
***Provided troubleshooting assistance for international and local customers on project management software via chat.
***Assisted customers with account-related and resource management issues.

Trainee – Quality Assurance Specialist for Nexon America
December 15, 2016 – March 19, 2017
Teleperformance Philippines
***Assigned as a Quality Assurance specialist to selected agents on three LOBs.
***Created coaching logs for agents under my Distribution List for QA purposes.
Conducted QA talks with new hire agents during training.
***Assigned to create and submit weekly reports to the whole team and management.
***Assisted customers and account clients with account issues.
***Assisted in account management during hiring.

Flex – Quality Assurance Specialist for Nexon America
May 1, 2016 – December 15, 2016
Teleperformance Philippines
***Assigned as a Flex Quality Assurance specialist to selected agents on three LOBs.
***Created coaching logs for agents under my Distribution List for QA purposes.
***Conducted QA talks with new hire agents during training.
***Assigned to create and submit weekly reports to the whole team and management.
***Assisted customers and account clients with account issues.
***Assisted account’s management during hiring.

Technical/Customer Service Representative for Nexon America
November 2013 – April 30, 2016
Teleperformance Philippines
***Assigned as an Assistant Team Leader from November 2014 to April 2015.
***Created coaching logs for a few agents for Quality Assurance discussions.
***Assisted new agents on their nesting on the account.
***Assigned to create and submit daily reports to the clients.
***Assisted customers and account clients with account issues.
***Assisted customers in troubleshooting.

Seasonal Part-Time Barista
November 2012 – January 2013
Starbucks Coffee
***Created customer’s drinks according to their instructions.
***Maintained the store’s cleanlinessConstantly interacted with customers especially frequent or loyal customers.
***Helped in the organization of the store’s items in scheduled inventories.
***Prepared and designed the menu boards during the Christmas season promotion.

Customer Service Representative for Comcast
February – June 2012
Convergys Philippines Services Corporation
***Provided troubleshooting assistance for foreign customers in their internet and phone issues.
***Assisted customers with account concerns and billing issues.
***Called and contacted potential customers

Part-Time Online ESL Instructor
July – December 2011
JK Easy English
***Handled man-to-man classes (online classes, telephone classes and personal classes).
***Prepared objectives and lesson plans for daily classesEstablished and maintained a positive teacher – student relationship.
***Handled impromptu classes with other students in the absence of their instructor.