General/E-commerce VA/Email Support

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

April 16th, 2024 (11 days ago)

Member Since

July 18th, 2018

Profile Description

I'm venturing from the BPO industry with the eagerness to cultivate my skills in virtual assistance. As a Quality Assurance Specialist, I ensure the highest quality standards in our interactions with clients. I have three years of expertise in customer service, primarily focused on email correspondence and a year of experience in quality assurance.

My responsibilities include creating detailed reports on agent performance, conducting calibrations to maintain consistency, and developing resource files using Canva to enhance the team's capabilities. I utilize tools such as Slack for communication, Intercom for answering customer queries, and Netsuite and Shopify to seamlessly manage customers' orders, stocks, store credits, discounts, and refunds.

I also have a few months of experience with managing a start-up store on eBay including listing products, product research, and creating eBay promotions.

If what you need done isn't something I have experience with, don't worry, I am resourceful, easy to train, and eager to learn new skills and tools. Please feel free to view my resume here: Upgrade to see actual info.