Charles

Ecommerce Operations & Customer Support Specialist | Shopify • Backend Operati

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Overview

Looking for part-time work (5 hours/day)

at $5.82/hour ($700.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

July 13th, 2018

Profile Description

Hi there! My name is Charles, a detail-oriented Ecommerce Operations & Customer Support Specialist with 3 years of ecommerce experience supporting both US and Australian-based ecommerce brands within the health and wellness and fashion apparel industries.

Experienced in Shopify backend operations, product page management, customer support, social media moderation, and operational coordination. Skilled in Freshdesk, Meta Business Suite, CommentGuard, Google Sheets, Slack, and file and document organisation workflows.

Currently handling multiple ecommerce brands under one company umbrella across customer support, backend operations, social media moderation, and email support. Responsibilities include product uploads, product descriptions, product design mock-ups, order issue tracking, warehouse communication, and community management across Facebook and Instagram pages.

Strong focus on organisation, communication, customer experience, and maintaining efficient operational workflows within remote team environments.

Top Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Customer Support

Customer Support » Ecommerce

Experience: Less than 6 months

Other Skills

Customer Support » Email Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Real Estate » Appointment Setting

Customer Support » Phone Support

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bacolod City, Negros Occidental

Tests Taken: IQ
Score: 105: DISC
Dominance: 28%
Influence: 30%
Steadiness: 28%
Compliance: 14%: English
C2(Advanced/Mastery)