Virtual Assistant/Customer Support/Social Media Community

Overview

Looking for part-time work (5 hours/day)

at $7.00/hour ($770.00/month)

Bachelors degree

Last Active

April 10th, 2024 (10 days ago)

Member Since

June 17th, 2018

Profile Description

Virtual Assistant / Social Media Community Manager
• Provide assistance for customers by answering emails, responding to chats, and replying to social media comments
• Provide customer service as the first point of contact
• Update Shopify and Etsy orders through Google Sheets
• Review and Create engaging Social Media Ads for company marketing
• Mail newsletters, promotional material, or other information
• Compare data with source documents, or re-enter data in verification format to detect errors
• Locate and correct data entry errors, or report them to the manager
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.

Quality Analyst - Email Support
• Assess the teammate's performance in answering emails
• Improving and maintaining the quality of support given to the customers by providing feedback
• Provides input for continuous improvement in business processes
• Highlights areas of risk in the business
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
• Evaluate teammate's job performance and recommend appropriate personnel action

Research and Data Analyst
• Enters customer and account data from source documents within time limits
• Processing confidential data and information according to guidelines
• Compiling, verifying accuracy, and sorting information to prepare source data for computer entry
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output

Also, I have minimum experience with working from home. 
• Image Annotations
• Data Mining
• Prospecting
• Email Handling/Marketing
• Research
• Lead Generation
• Canva Image Editing

Educational Background: BS in Electronics Engineering at De La Salle University - Dasmarinas

Knowledgeable in: Google Sheets, Google Docs, Google Forms, Microsoft Excel