Full-Spectrum E-commerce| Product and Chargeback Specialist

Overview

Looking for full-time work (8 hours/day)

at $9.96/hour ($1,920.00/month)

Bachelor's degree in Nursing 

Last Active

July 4th, 2026 (4 days ago)

Member Since

June 13th, 2018

Profile Description

E-commerce Store Manager and Product Research Manager
My expert skills in Product Research and product management using different platforms like Dropified, Shopify, Oberlo, and ASANA will save you time and effort in training people to handle your business.
I earned incentives and helped startup eCommerce stores in finding products for different niches. I'm proficient in using different research tools and have an in-depth understanding of the concept of winning products both proven and unproven.
I'm fully acquainted with the following tools.
Aliexpress
Amazon
Pexda
Intelligynce
Superali
Bigspy
Tiktok
Jungle scout
Commafeed
and a lot more
I use different platforms and techniques in my research, the reason why you need to hire me, is I only submit unique, winning products. I'm also proficient in setting-up Shopify stores. I can help you add or import products using different tools, write descriptions, and size charts, and even edit photos to make your store look more professional and inviting.
I can also help strengthen your returns, shipping, and refund process by evaluating the needed strategy which can custom-fit your customers' needs.
I can help you handle disputes for Klarna, Paypal, Stripe, and Shopify payments. And create strategies to avoid or lessen the dispute percentage.
SKILLS AND TOOLS:
Customer Service – (emails, chat, voice)
E-commerce – Shopify, Dropified, AliExpress, and Aftership
E-commerce product research- Aliexpress, Taobao, Adspy, Adplexity, SERMUSH, Dropified, Pexda, and a lot more<8efe80624d780eba0c6493ec45140364>Email Handling – Gmail, Helpscout, and Reamaze
File Mgmt & Sharing – Dropbox | Google Drive | Microsoft Office (Word, Excel)
Project Mgmt – Asana, Bitrix, and ----------
Social Media Mgmt
Basic Photoshop- changing background, removing logos, and simple editing.
Canva<8efe80624d780eba0c6493ec45140364>Facebook management
Paypal/Stripe/Klarna and Shopify dispute management
Shopify order fulfillment CSV and Aliexpress
I'm fully acquainted with the following tools.
Aliexpress
Dropified
Oberlo
Massfulill
Exporter Data tool
I am also proficient in using Shopify in assisting customers’ inquiries about refunds, answering questions related to the products, tracking, order fulfillment, and cancellation. I also have experience in using different emailing platforms like Helpscout, Reamaze, and Private Email Hosting.
I can also help in managing different social media applications to deliver excellent customer support to any inquiries your customers may have.

Customer Service Manager with Payment Dispute Manager 
My 6 years of experience and extensive training as a Senior Collection and Care Specialist for Sutherland Global Services and Convergys Philippines made me proficient in handling different types of customers inquiry for both voice and non-voice accounts.
I started freelancing in 2018 and have worked as an expert virtual assistant and email and chat support, I am proficient in using Shopify in assisting customers’ inquiries about refunds, answering questions related to the products, tracking, order fulfillment, and cancellation. I also have experience in using different emailing platforms like Helpscout, Reamaze, Freshdesk, and Private Email Hosting.
I have expert knowledge of how to challenge disputes or chargeback cases by understanding the payment platforms' shipping policy and Terms and Conditions.
I have 5 years of experience in handling disputes for Klarna, Paypal, Stripe, and Shopify payments. And create strategies to avoid or lessen the dispute percentage. I can win impossible disputes like Fraud, did not receive (DNR) cases, not as described, and a lot more by the templates I perfected and collaboration with front liners, and suppliers.
I can also help revamp your shipping, refund policies, and terms and condition to custom-fit the payment platform's requirements.
IF YOU HIRE ME YOU'LL ALSO GET THESE ?
SKILLS AND TOOLS:
Customer Service – (emails, chat, voice)
E-commerce – Shopify, Dropified, AliExpress, and Aftership
E-commerce product research- Aliexpress, Taobao, Adspy, Adplexity, SERMUSH, Dropified, Pexda, and a lot more<8efe80624d780eba0c6493ec45140364>Email Handling – Gmail, Helpscout, and Reamaze
File Mgmt & Sharing – Dropbox | Google Drive | Microsoft Office (Word, Excel)
Project Mgmt – Asana, Bitrix, and ----------
Social Media Mgmt
Basic Photoshop- changing background, removing logos, and simple editing.
Canva<8efe80624d780eba0c6493ec45140364>Facebook management
Copywriting tools - Rytr, Chatopenai, pepper type, and a lot more.
Sizing conversion
Paypal/Stripe/Klarna and Shopify dispute management
Shopify order fulfillment CSV and Aliexpress
I'm fully acquainted with the following tools.
Aliexpress
Dropified
Oberlo
Massfulill
Exporter Data tool
I also worked as an Independent contractor for a real estate company. I can help you with the following tasks.
-Supervising, scheduling, and coaching home-based agents for a real estate cold calling company.
-Screening applicants and training agents
-Communicating and resolving clients’ questions and directives
-Straightened the Company’s hiring, training, and coaching process
-Training agenda and materials amendment or revision
-Call flow or process flow and rebuttals scripts to help tenured agents overcome objections
My expert skills in all aspects of dropshipping from customer service, to dispute management, and product management will save you time and effort in training people to handle your business.

Expert Ecommerce VA with Web Design and GMB experience 
In 4 years of being an online freelancer, I have worked with different clients including website designs and Google My Business management.
I can help you with Website design content writing, adding photos, and website building via WordPress.
I'm skilled in managing different Google Business listings and helping maintain your ranking.
SKILLS AND TOOLS:
E-commerce – Shopify, Dropified, AliExpress, and Aftership
E-commerce product research- Aliexpress, Taobao, Adspy, Adplexity, SERMUSH, Dropified, Pexda, and a lot more<8efe80624d780eba0c6493ec45140364>Email Handling – Gmail, Helpscout, and Reamaze
File Mgmt & Sharing – Dropbox | Google Drive | Microsoft Office (Word, Excel)
Project Mgmt – Asana, Bitrix, and ----------
Social Media Mgmt
Basic Photoshop- changing background, removing logos, and simple editing.
Canva<8efe80624d780eba0c6493ec45140364>Facebook management
Paypal/Stripe and Shopify dispute management
Shopify order fulfillment CSV and Aliexpress
WordPress
Rytr
Stock photo
Tineye
Posting in Social Media, creating GMB posts, answering reviews, generating reviews, and maintaining Google ranking.
I'm fully acquainted with the following tools.
Aliexpress
Dropified
Oberlo
Massfulill
Exporter Data tool
My experience as a trainer for 4 years made me proficient in managing and creating training materials using different platforms such as MS Excel, PowerPoint presentations, curriculum feedback, and revamp. I also made several process documents that can help align your business processes.
With my experience as the master learner facilitator, I certainly know how to work under pressure and am usually self-directed. I'm a highly adaptable, flexible professional who embraces teamwork. who knows how to work under pressure and is usually self-driven. I have high respect for other people's time, goals, and business, my expertise in different fields, adding my customer management and problem-solving skills will definitely help deliver positive results to your business.