Current Employment Status:
Hired Part Time on May 23, 2022
Hired Full Time on Aug 1, 2023
Kristine
Online Live Chat |SOP|GHL|Technical Support |Intercom |Zendesk
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $16.89/hour ($3,272.74/month)
Bachelors degree
Last Active
May 16th, 2026 (67 days ago)
Member Since
May 25th, 2018
Profile Description
I’m the human touch in SaaS support.
From my experience in customer and technical support, I’ve learned that most customers don’t just need answers. They need clarity, reassurance, and someone who can guide them through the issue.
I help businesses handle customer support through
I’m comfortable handling a high volume of tickets, documenting cases properly, and investigating issues to find the root cause.
For me, good support means being clear, patient, and making sure the customer feels taken care of before the conversation ends.
I also use AI tools to work efficiently, but I always review and personalize responses so they sound natural and on brand.
I communicate when I’m unsure instead of guessing, and I make decisions without needing constant supervision.
I also try to understand why customers are canceling and help prevent churn when possible.
Tools I’ve used include Intercom, Zendesk, Gorgias, GoHighLevel, ActiveCampaign, and ClickFunnels.
I’m looking for a long term role where I can support your customers and grow with your team.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 2 - 5 years
Other Skills
Office and Administration » AI Tools » ChatGPT
Experience: Less than 6 months
Comfortable using AI tools to draft responses but smart enough to make them sound human.
Office and Administration » Critical Thinking
Experience: 10+ years
Excellent judgment. I make the right call without being told everytime and if I am unsure, I overcommunicate and tell the stakeholders, CEO, person-in-charge, manager instead of making rogue decisions that will hurt the business.
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Solano, Nueva Vizcaya
- Tests Taken
- IQ
- Score: 77
- DISC
- Dominance: 38
- Influence: 38
- Steadiness: 82
- Compliance: 80
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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