Team Leader

Overview

Looking for full-time work (8 hours/day)

at $4.35/hour ($838.40/month)

Bachelors degree

Last Active

July 1st, 2026 (10 days ago)

Member Since

April 19th, 2018

Profile Description

Experienced customer support and team leader with over nine years of success in customer service, quality assurance, and technical troubleshooting. I specialize in leading high-performing teams, optimizing service delivery, and driving continuous improvement.
In my recent role as a Team Leader at Support Ninja Inc., I managed team 
performance, conducted quality audits, facilitated training, and ensured KPIs consistently exceeded client expectations. My background also includes experience as a Subject Matter Expert and Technical Support Representative, where I handled complex troubleshooting, dashboard management, and service optimization.
Skilled in Microsoft Office, Google Workspace, Salesforce, HubSpot, and learning platforms like Brightspace. I bring a foundational understanding of programming (Python, HTML5, CSS3) which enhances my problem-solving capabilities.
What sets me apart is my adaptability, leadership, and results-driven mindset. I’m passionate about motivating teams, building strong relationships, and delivering excellence in every task—from coaching and reporting to resolving technical challenges.