IT Service Desk Analyst II

Overview

Looking for full-time work (8 hours/day)

at $9.11/hour ($1,760.00/month)

BS Computer Engineering

Last Active

July 6th, 2026 (3 days ago)

Member Since

April 7th, 2018

Profile Description

I currently serve as a Business Coordinator / Executive Assistant at Foreign Venture Group, where I provide comprehensive administrative, operational, and executive support in a fully remote environment. My role involves managing calendars, communications, and documentation, as well as maintaining system records using platforms like Autotask and ITGlue. I oversee end-to-end invoicing and billing processes, including Microsoft 365 licensing, Azure consumption, and managed service contracts, ensuring accuracy and timely processing.

In addition, I coordinate software licensing and contract renewals, support payroll and financial operations, and manage procurement by sourcing competitive vendor quotes and preparing client proposals. I also contribute to marketing initiatives through social media management, email campaigns, and digital content creation. Working closely with the executive team, I assist in project coordination, business communications, and event planning, helping drive efficient operations and client satisfaction.

I bring over 14 years of experience in IT Technical Support, with a strong background across both IT and BPO environments. Throughout my career, I have held roles such as Senior Service Desk Analyst, Technical Support Analyst, Technical Support Technician, Systems Engineer, and Windows Desktop Support Specialist.

I possess advanced expertise in Active Directory, Microsoft 365 administration, Exchange administration, Remote Desktop support tools, and Windows incident and request troubleshooting. I am highly skilled in customer interaction and service delivery, consistently maintaining high levels of customer satisfaction.

I am proficient with several ticketing and support platforms, including Salesforce, ServiceNow, ConnectWise (ScreenConnect), Freshdesk, and Kaseya One. I am also familiar with Atera IT management and Hudu documentation systems.

Driven by continuous learning and professional growth, I am committed to expanding my technical expertise while delivering efficient, reliable, and customer-focused IT support solutions.