Ecommerce Operations Manager (12 Years) | Shopify, Amazon & Walmart Specialist |

✅ Created and maintained organized spreadsheets for product listings and inventory tracking ✅ Cleaned, sorted, and structured raw data for easier analysis and reporting ✅ Used formulas and functions (VLOOKUP, CONCATENATE, IF statements, etc.) to automate repetitive tasks ✅ Created bulk upload CSV files for Shopify and other eCommerce platforms ✅ Built simple dashboards and summary sheets for internal reporting ✅ Prepared pricing tables, comparison sheets, and cost analysis documents ✅ Trained co-workers on Excel basics, formulas, and best practices for data consistency ✅ Improved data accuracy by auditing spreadsheets and removing duplicates, errors, and inconsistencies

✅ Entered product data and pricing accurately into spreadsheets and Shopify ✅ Cleaned and organized data to maintain accuracy and consistency ✅ Prepared and formatted CSV files for bulk uploads ✅ Verified data before and after upload to prevent errors

✅ Managed schedules, reminders, appointments, and daily task organization ✅ Assisted with research, data gathering, and preparing simple reports ✅ Handled communication and follow-up tasks on behalf of employer or team

✅ Applied keyword research to improve product titles, descriptions, and images ✅ Optimized on-page content and image alt tags to boost search visibility and ranking

✅ Answered customer inquiries through calls, chats, and emails ✅ Provided clear information about services, pricing, and availability ✅ Assisted potential customers in understanding service options and next steps ✅ Scheduled client appointments and coordinated booking logistics ✅ Sent service quotations and followed up with customers to secure bookings ✅ Maintained friendly, professional communication and positive customer experience ✅ Recorded client details accurately and updated information in the booking system

✅ Responded to customer inquiries through email in a clear and professional manner ✅ Provided product information, pricing details, and service instructions ✅ Resolved customer concerns and followed up when necessary

✅ Answered inbound phone calls and assisted customers in fluent English ✅ Explained product/service details clearly and handled questions professionally ✅ Maintained polite and friendly communication to provide a good customer experience

✅ Created and edited email content for product promotions and announcements ✅ Organized customer email lists and segmented audiences for targeted messaging ✅ Monitored campaign performance (open rates, clicks, conversions) to optimize future emails

✅ Reviewed written content for spelling, grammar, and formatting errors ✅ Ensured clarity, accuracy, and consistency before publishing or sending

✅ Monitored product stock levels to prevent shortages or overstock ✅ Verified accuracy of catalog data, pricing, variants, and SKU details before publishing ✅ Coordinated with the on-site inventory manager to update online store inventory

✅ Transcribed audio/video recordings into accurate written text ✅ Ensured correct spelling, grammar, and context while typing fast and efficiently

✅ Reviewed financial data and basic reports to identify trends and cost patterns ✅ Used spreadsheets to organize numbers, calculate totals, and assist in decision-making

✅ Researched companies, industries, and trends before making investment decisions ✅ Collected and compared data from multiple sources to evaluate risks and opportunities

✅ Organized inbox folders, flagged priorities, and filtered messages ✅ Responded to emails professionally and maintained follow-up schedules

No experience at all.