I’m a client-focused professional with 8+ years of experience in customer service, legal intake, and virtual support. My background includes 6 years in BPO, 2 years as an Intake Specialist for U.S.-based personal injury and SSDI law firms, plus cold calling and ESL teaching.
I specialize in:
Legal intake & lead qualification (PI, SSDI/SSI)
Customer support via phone,
Appointment setting & CRM management
Cold calling & follow-ups
Experience: 5 - 10 years
BPO employee for 6 years . Provided customer support throug inbound, outbound. chat and email support.
Experience: 1 - 2 years
Promoted to OMD Analyst after being a customer service agent.
Experience: Less than 6 months
Experience: 1 - 2 years
Online ESL instructor to Japanese students
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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