Ven
NETWORK SUPPORT ANALYST | NOC ANALYST (TIER 1.5–2.0) | AI Developer (Python) (
With Timeproof
Overview
Looking for any work (8 hours/day)
at $4.22/hour ($818.18/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
February 4th, 2026 (120 days ago)
Member Since
February 28th, 2018
Profile Description
I am a Network Support Analyst with over 4 years of professional experience supporting ISP and enterprise networks in a 24/7 Network Operations Center (NOC) environment. I previously worked in Canada with Frontier Networks Inc., where I progressed from Tier 1 monitoring to Tier 1.5 / Tier 2 network support, handling complex technical issues with a strong focus on reliability, documentation, and accountability.
My core strengths include advanced network troubleshooting (WAN, LAN, VPN), firewall and routing support, and incident response. I have hands-on experience working with Cisco, Juniper, and Fortinet devices, as well as coordinating escalations with upstream carriers and internal engineering teams. I am comfortable working independently in remote environments where clear communication, time management, and ownership of tasks are critical.
In addition to network operations, I have experience building AI-assisted internal tools using Python to improve troubleshooting workflows and operational efficiency. This allows me to approach technical problems not only from a support perspective, but also with a mindset focused on process improvement and automation.
I am now based in the Philippines and seeking long-term, work-from-home opportunities where I can contribute my international experience, strong work ethic, and technical skills to a stable and professional team. I value clear expectations, consistent communication, and delivering results I can stand behind.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Provided Tier 1.5 / Tier 2 technical support for enterprise network services by troubleshooting connectivity issues, coordinating with upstream ISPs, and communicating with customers in a 24/7 ISP NOC environment at Frontier Networks.
Software » Network Administration » Network Troubleshooting
Experience: 2 - 5 years
Providing technical assistance to maintain network availability, performance, and reliability.
Software » Network Administration » Network Monitoring
Experience: 2 - 5 years
Monitored network devices, links, and services using tools such as Nagios, Cacti, and SolarWinds to detect outages, performance issues, and service degradation in a 24/7 ISP NOC environment at Frontier Networks.
Other Skills
Cloud Services » Azure » Networking - Network Watcher
Experience: 2 - 5 years
Used Azure Network Watcher for basic network diagnostics such as connectivity checks and traffic analysis to support troubleshooting and visibility.
Customer Support » Email Support
Experience: 2 - 5 years
Communicated with upstream ISPs (e.g., Bell) and enterprise customers via email to coordinate troubleshooting, provide incident updates, and document resolution steps in a 24/7 ISP NOC environment at Frontier Networks.
Customer Support » Helpdesk Support
Experience: 2 - 5 years
Managed and resolved network-related support tickets by coordinating with upstream ISPs and enterprise customers, documenting troubleshooting steps, and escalating issues when required in a 24/7 ISP NOC environment at Frontier Networks.
Software » Server » FTP and SFTP
Experience: 1 - 2 years
Supported and troubleshot FTP and SFTP connectivity issues by verifying network access, ports, and firewall rules while coordinating with enterprise customers in an ISP NOC environment at Frontier Networks.
Software » Application Performance Management » Cacti
Experience: 1 - 2 years
Used Cacti to monitor and graph network bandwidth and performance trends to support troubleshooting and capacity awareness.
Software » Application Performance Management » Nagios
Experience: 2 - 5 years
Used Nagios to monitor network devices and services, respond to alerts, and identify outages or performance issues in a 24/7 ISP NOC environment at Frontier Networks.
Software » Application Performance Management » VPN
Experience: 2 - 5 years
Supported and troubleshot site-to-site and remote-access VPN connections (IPsec and SSL) for enterprise customers in a 24/7 ISP NOC environment at Frontier Networks.
Software » Application Performance Management » Firewalls
Experience: 2 - 5 years
Supported and troubleshot firewall policies and NAT-related connectivity issues on Cisco and Fortinet devices while coordinating with upstream ISPs and enterprise customers in a 24/7 ISP NOC environment at Frontier Networks.
Software » Application Performance Management » SolarWinds
Experience: 6 months - 1 year
Used SolarWinds to monitor network devices, review performance metrics, and respond to alerts for network issues.
Web Programming » Python
Experience: 6 months - 1 year
Used Python to develop automation tools and web-based applications, including AI-assisted projects focused on workflow optimization and network troubleshooting support.
Basic Information
- Age
- 34
- Gender
- Male
- Website
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- Address
- Tests Taken
- IQ
- Score: 107
- DISC
- Dominance: 41
- Influence: 20
- Steadiness: 26
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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