RAPUNZEL

Shopify Customer Service Expert

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Overview

Looking for part-time work (4 hours/day)

at $8.57/hour ($824.00/month)

Bachelors degree

Last Active

June 28th, 2026 (today)

Member Since

February 23rd, 2018

Profile Description

I have a total of 8 years of customer service experience, including 5 years in the BPO industry as a Customer Service Representative, SME, and Team Lead supporting Dell Computers through voice, chat, and email. I also have 1 year of e-commerce customer support experience, where I handled order inquiries via SupportBee and HelpScout, managed tracking, returns, refunds, and reships using Konnektive CRM and Shiphero, and manage over ---------- Facebook pages with ads moderation.

My most recent role, since September 2023, is as Head of Customer Support (flexible, 2 hours/day) for a DTC e-commerce company selling luxury customized products. In this role, I manage customer support tickets through Gorgias and RichPanel, and navigate Shopify for order alterations and customer information updates.

Top Skills

Experience: 5 - 10 years

Experience: 1 - 2 years

Experience: Less than 6 months

Other Skills

Experience: 5 - 10 years

Experience: 6 months - 1 year

Basic Information

Age
46
Gender
Female
Website
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Address
Kabankalan City, Negros Occidental
Tests Taken
IQ
Score:  106
DISC
Dominance: 57
Influence: 13
Steadiness: 13
Compliance: 17
English
C1(Advanced)
Government ID
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“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

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