I have a total of 8 years of customer service experience, including 5 years in the BPO industry as a Customer Service Representative, SME, and Team Lead supporting Dell Computers through voice, chat, and
My most recent role, since September 2023, is as Head of Customer Support (flexible, 2 hours/day) for a DTC e-commerce company selling luxury customized products. In this role, I manage customer support tickets through Gorgias and RichPanel, and navigate Shopify for order alterations and customer information updates.
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 6 months - 1 year
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