A highly skilled and versatile professional with over a decade of experience across training, executive assistance, billing, collections, and operations. I previously worked as an executive assistant in Strata Management, and I am adept in calendar and
Previously held roles in billing and collections across various industries, including healthcare and telecommunications. Proven expertise in managing delinquent accounts, processing payments, handling billing inquiries, and performing account reconciliations. Demonstrated ability to streamline processes, improve collections efficiency, and maintain high standards of customer service.
Possesses a strong foundation in quality assurance from an extensive tenure as a Quality Analyst, where key responsibilities included call evaluation, feedback delivery, and KPI tracking to ensure top-tier performance in a call center environment. With a proactive approach to problem-solving and process improvement, consistently contributes to enhancing operational efficiency and client satisfaction.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
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