Results driven ecommerce and digital marketing specialist with 5+ years of experience scaling online stores, optimizing customer journeys, and executing targeted campaigns. Expert in Shopify management—from store setup to fulfillment and social media integration—backed by advanced SEO skills that boost organic visibility, drive conversion, and elevate product listings. Proficient in CRM (Chaoshost, Zendesk) and ticketing platforms (HelpScout), consistently enhancing client satisfaction and retention. Strong communicator with public-speaking experience, adept at managing sensitive data and thriving under tight deadlines in fast-paced environments.
Key Highlights
Shopify & Operations: Streamlined store setup, product research, and order fulfillment workflows—improving order accuracy and reducing processing time.
SEO & Content: Crafted SEO-optimized product descriptions and content, increasing site traffic and keyword rankings (e.g., 30–50% organic uplift within 6 months).
Digital Campaigns: Developed and executed integrated social media campaigns
CRM & Support: Leveraged Zendesk and Chaoshost to resolve inquiries rapidly, boosting client retention and satisfaction scores.
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 10+ years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 5 - 10 years
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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