Multi-skilled freelancer.

I create KPI's for a role for example CSR position based on the percentage of the answer rate, individual tracking of call logs report and integrate it to the number of missed calls as well, including the number of tasks executed per day, email and texts. I categorized them by CPH and TPH and do the average per week, and monthly as well.

I have over two years of experience as a Human Resource Assistant at Pink Callers, specializing in HR and Recruitment. I managed job ad creation, candidate screening, and the end-to-end hiring process using tools like WhoHire, Indeed, LinkedIn Recruiter Lite, BambooHR, Slack, and Trello. I am highly detail-oriented and skilled in creating KPI-driven metrics, such as tracking call logs and performance reports. I also excel in developing structured hiring procedures and optimizing recruitment workflows to align with company goals. With a strong foundation in recruitment, HR processes, and training coordination, along with technical proficiency in Microsoft Office, I am confident in my ability to bring value to your team. Thank you for considering my application.