Chero
IT Support Specialist | Helpdesk | Remote Support | VPN & Troubleshooting | Word
Verified
Overview
Looking for full-time work (8 hours/day)
at $4.05/hour ($780.80/month)
Bachelors degree
Last Active
May 13th, 2026 (28 days ago)
Member Since
November 30th, 2017
Profile Description
Greetings! My name is Chero Del Puerto, an IT Support Specialist with over 3 years of experience in IT Operations and Technical Support at BPO Industry.
I help businesses maintain smooth daily operations by resolving technical issues quickly and efficiently. I have hands-on experience supporting remote users through phone, chat,
My expertise includes troubleshooting hardware, software, VPN connectivity, and user account issues. I am also experienced in managing Microsoft 365 environments, Active Directory, and providing remote desktop support.
Key Skills:
• IT Technical Support (Remote & Onsite)
• Troubleshooting (Hardware, Software, Network, VPN)
• Microsoft 365 & Active Directory Management
• Ticketing Systems (BMC Service Desk)
• User Account Setup & Permissions
• System Configuration, Re-imaging & Deployment
• IT Asset Management & Documentation
• Customer Support via Chat,
I am detail-oriented, reliable, and committed to delivering fast and effective solutions while maintaining excellent communication with clients and teams.
I am open to full-time opportunities and ready to contribute to your business success.
Let’s work together to keep your systems running smoothly.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Provided real-time technical support to users via chat, assisting with issues such as password resets, VPN connectivity, software errors, and system access. Handled multiple conversations efficiently while maintaining clear communication and accurate troubleshooting. Documented issues in ticketing systems and ensured timely resolution or escalation when needed.
Software » Databases » ServiceNow
Experience: 2 - 5 years
Handled incident tickets using ServiceNow, including logging, updating, and tracking issues. Ensured timely resolution, proper documentation, and escalation when needed.
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Managed user accounts in Active Directory, including account creation, password resets, unlocking accounts, and group membership updates. Assisted with access permissions and ensured proper user authentication for daily operations. Supported troubleshooting of login and domain-related issues.
Customer Support » Helpdesk Support
Experience: 2 - 5 years
Provided technical assistance to users via phone, chat, and email, resolving issues related to passwords, VPN, software, hardware, and system access. Managed and tracked incidents using a ticketing system, ensuring timely resolution and proper escalation. Performed troubleshooting, user account support, and maintained clear documentation of issues and fixes.
Other Skills
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de oro city, Misamis oriental
- Tests Taken
- DISC
- Dominance: 36%
- Influence: 15%
- Steadiness: 29%
- Compliance: 20
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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