Malougen

Customer Support/QA Analyst/Insurance Claims Processing/Sales/Accounting

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Overview

Looking for any work (4 hours/day)

at $5.04/hour ($480.00/month)

Bachelors degree

Last Active

June 13th, 2026 (yesterday)

Member Since

November 7th, 2017

Profile Description

I have 20+ years of combined experience across QA, insurance claims processing, compliance, and customer operations — with a consistent record of accuracy, structured process execution, and team performance improvement.

I am a detail-oriented and process-driven professional with over two decades of experience spanning quality assurance, insurance claims processing, and customer service. I'm known for a meticulous approach to compliance review and documentation, a proven ability to evaluate and coach agents toward measurable performance improvement, and deep expertise in end-to-end claims processing in Singapore market.

I'm equally comfortable working independently or supporting leadership, with a track record of maintaining operational continuity, identifying risk indicators, and driving efficiency in high-volume environments. I bring cross-industry adaptability — from BPO and insurance to telecommunications, eCommerce, and accounting — making them a reliable, multi-skilled contributor in any operations or quality-focused role.