Angielica

E-commerce Virtual Assistant | Claims Specialist | Customer Service Relation|

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $7.78/hour ($1,504.00/month)

Bachelors degree

Last Active

July 8th, 2026 (yesterday)

Member Since

October 2nd, 2017

Profile Description

Turn Shipping Problems into Refunds — I Handle Courier Claims for Damaged, Lost, and Overcharged Shipments.

Claims Specialist – E-commerce | Shipment & Reimbursement Recovery

I assist e-commerce businesses in identifying financial discrepancies and recovering lost revenue through well-documented and properly managed claims. With 3 years of customer support experience and 3 years working in the BPO industry, I have developed strong attention to detail, problem-solving skills, and the ability to handle complex cases efficiently.

With hands-on experience supporting online stores, I manage claims for damaged shipments, lost packages, and shipping overcharges with major carriers such as UPS and FedEx. I carefully gather and organize supporting evidence—including tracking history, order details, shipment records, invoices, and photos—to build strong, accurate claims that improve reimbursement success rates.

Key Capabilities:

• Identify reimbursement opportunities and discrepancies in shipment and order reports
• Prepare and submit detailed claims with complete documentation
• Monitor and follow up on claims until resolution
• Maintain organized records of claims and outcomes
• Analyze reports to uncover additional recovery opportunities

I am highly detail-oriented, analytical, and organized, ensuring each claim is thoroughly documented and followed through to maximize revenue recovery.