Results-driven Technical Support Associate with years of experience in software, application, and cloud support at Accenture. Skilled in diagnosing and resolving complex technical issues, delivering high-quality assistance across multiple channels, and ensuring client satisfaction through effective communication and problem-solving. Experienced in ITSM tools (ServiceNow), incident management, and cross-functional collaboration with developers and project managers to implement long-term solutions. Background includes sales consulting, logistics, and customer management, showcasing adaptability and strong interpersonal skills. Passionate about optimizing support processes and driving continuous improvement in enterprise environments.
Experience: 2 - 5 years
Experience: 10+ years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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