Customer Support & Benefits Administration Person (Manila, Ph)

I have strong customer service skills developed through years of supporting healthcare and insurance members. I focus on active listening, problem-solving, and delivering excellent service while maintaining customer satisfaction and building trust.

I assist customers with account inquiries, benefit enrollments, coverage questions, claims concerns, and account updates. I can handle multiple chat conversations simultaneously while maintaining professionalism, accuracy, and a positive customer experience.

I assist customers with account inquiries, benefit enrollments, coverage questions, claims concerns, and account updates. I can handle multiple chat conversations simultaneously while maintaining professionalism, accuracy, and a positive customer experience.

I have experience assisting customers over the phone, helping them understand their benefits, resolve account issues, process enrollments, and answer coverage-related questions.

I provide administrative support by managing documents, processing requests, maintaining records, coordinating with internal teams, and ensuring tasks are completed accurately and on time.

I have experience supporting health and dental benefits programs, including enrollments, qualifying life events, dependent changes, coverage verification, and coordination with insurance carriers and HR teams.

I have experience supporting health and dental benefits programs, including enrollments, qualifying life events, dependent changes, coverage verification, and coordination with insurance carriers and HR teams.

I am experienced in working with ticketing systems and CRM platforms to document customer interactions, track cases, manage follow-ups, and ensure timely issue resolution.

Proficient in Microsoft Word,Outlook, and PowerPoint. I use these tools for documentation, reporting, data management, communication, and administrative tasks.

Experienced with Google Docs, , Drive, Gmail, and Calendar for collaboration, document management, scheduling, and remote work.

I regularly review, update, and maintain member records, ensuring information is entered accurately and efficiently. I am highly detail-oriented and capable of processing large volumes of information while minimizing errors.

I pay close attention to details when reviewing documents, processing enrollments, updating records, and handling sensitive information to ensure accuracy and compliance.

I am skilled at identifying issues, researching solutions, and resolving customer concerns efficiently while following company policies and procedures.