E-Commerce Customer Support VA | Email & Chat Support | Order Management | Data

Handled customer inquiries, order concerns, refunds, and returns while maintaining professional communication and a positive customer experience.

Managed customer emails, answered questions, provided order updates, and ensured timely responses to support business operations.

Handled customer conversations efficiently, resolved issues, and delivered accurate information while maintaining a professional tone.

Entered and maintained accurate customer, order, and transaction records with strong attention to detail.

Managed documentation, scheduling, record keeping, and other administrative tasks to help maintain organized business operations.

Used Google Docs, Sheets, Gmail, and Drive to organize information, manage communication, track tasks, and support daily operations.

Assisted with order tracking, status updates, and customer follow-ups to ensure a smooth purchasing experience.

Monitored order statuses, communicated delivery updates, and addressed customer concerns related to shipping and fulfillment.