E-commerce Virtual Assistant | Customer Support Specialist

I have over 2 years of experience supporting online businesses through product listing, customer service, order processing, inventory management, and administrative support. I have worked with platforms such as Shopee, Lazada, Facebook Marketplace, TikTok Shop, Carousell, and Shopify. My responsibilities included creating and updating product listings, managing inventory, processing orders, tracking shipments, handling returns and customer inquiries, and maintaining accurate business records using Google Sheets and Excel. I also assisted with product research, competitor analysis, and creating promotional content using Canva. I am highly organized, detail-oriented, and comfortable managing multiple tasks independently. My goal is to help businesses save time, improve customer satisfaction, maintain accurate operations, and support overall sales growth.

I have over 5 years of customer service experience supporting customers through phone, email, chat, and social media across both BPO and E-commerce environments. My experience includes handling customer inquiries, account management, order tracking, billing concerns, returns, refunds, technical troubleshooting, and complaint resolution. In e-commerce, I supported customers across platforms such as Facebook Marketplace, Shopee, Lazada, TikTok Shop, and Carousell, assisting with product inquiries, shipping updates, order issues, and post-purchase support. I am skilled at resolving customer concerns professionally, maintaining positive customer relationships, and providing timely solutions that improve customer satisfaction and retention. I work well in fast-paced environments, can manage multiple conversations simultaneously, and consistently focus on delivering excellent customer experiences while supporting business goals. Key Skills: • Email, Chat & Phone Support • Customer Retention • Order Tracking & Resolution • Returns & Refund Handling • Technical Troubleshooting • Complaint Resolution • CRM & Account Management • Professional Communication • Problem Solving & Multitasking

I have 2 years of experience creating, updating, and managing product listings across Facebook Marketplace, Shopee, Lazada, TikTok Shop, Carousell. My responsibilities included uploading product images, titles, descriptions, specifications, pricing, variations, and inventory information while ensuring accuracy and consistency across platforms. I regularly updated listings, monitored inventory levels, corrected product information, and maintained organized product catalogs to improve customer experience and prevent overselling. I also conducted product and competitor research to support pricing decisions and marketplace competitiveness. I am detail-oriented, highly organized, and committed to maintaining accurate, professional, and conversion-friendly product listings that help businesses save time, reduce errors, and keep their stores running efficiently. Key Skills: • Product Listing & Optimization • Product Uploads & Updates • Inventory Updates • Catalog Management • Product Research • Competitor Research • Data Entry • Marketplace Management

Created and scheduled posts, managed engagement, responded to inquiries, and supported Facebook, Instagram, and TikTok business pages.

Used Google Sheets for inventory tracking, order management, sales monitoring, expense tracking, reporting, and record keeping.

Managed product information, customer records, inventory updates, order details, and business documentation with high accuracy.

Processed customer orders, monitored fulfillment, tracked shipments, managed returns, cancellations, and delivery updates.

Conducted product research, competitor analysis, pricing research, and market trend monitoring to support sales growth.

Maintained inventory records, monitored stock levels, updated product availability, and prevented overselling.

Familiar with product uploads, inventory updates, product management, and basic store support functions.

Handled customer inquiries, support requests, order concerns, and account-related issues through email communication.

Provided support through marketplace chats, Facebook Messenger, social media platforms, and e-commerce messaging systems.

Performed documentation, scheduling, record management, reporting, email management, and general business support tasks.

Designed product images, promotional graphics, social media content, and marketing materials.