Are you an enterprise e-commerce brand looking for an expert to optimize your store operations, or a proven Remote Manager to lead your support team?
I am a results-driven E-Commerce Operations Specialist and Team Leader with over 5 years of dedicated experience scaling high-volume storefronts and managing remote virtual assistant teams. Having served as a technical Subject Matter Expert (SME) for enterprise-level Shopify and Shopify Plus brands, I specialize in turning operational chaos into clear structure, eliminating manual bottlenecks, and safeguarding store profit margins.
Whether you need an independent technical strategist to clean up your backend or a decisive supervisor to run your daily operations, I bring elite platform mastery and data-driven leadership to your business.
Core Expertise & Value I Bring:
-Shopify Store Management & Automation: Deep technical expertise handling product catalog listings, inventory updates, backend application integrations, and complex automated logic workflows (such as Shopify Flow) to reduce manual overhead.
-Logistics & Marketplace Operations: Proven experience managing intricate multi-channel order fulfillment, complex shipping profiles, custom checkout configurations, and supplier coordination.
-SEO & Funnel Optimization: Skilled in front-end store optimization, audit processes, and implementing targeted SEO strategies for product pages to increase organic traffic, improve discoverability, and maximize checkout conversion rates.
-Remote Team Leadership & Training: Supervisor experienced in hiring, training, and managing remote e-commerce VAs, creating repeatable SOPs, mapping daily tasks, and enforcing strict deadline accountability while tracking metrics (CSAT, AHT, KPIs).
-Advanced Data Analytics: Highly proficient in Google Sheets and Microsoft Excel using advanced data modeling (Pivot Tables, VLOOKUPs) to convert raw multi-channel sales reports into visual dashboards for executive leadership.
I am an independent operator who values profit over empty activity. I do not need hand-holding to audit a store, read an analytics report, or correct an employee's performance gap. Let’s connect to streamline your digital workflows and scale your store operations today!
Experience: Less than 6 months
Experience: 5 - 10 years
Shopify Plus
Experience: 2 - 5 years
Operations supervisor
Experience: 2 - 5 years
Experience: 5 - 10 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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