Operations and Case Management Professional with 7+ years of experience handling dispatch coordination, transportation support, customer communication, and workflow management across high-volume U.S.-based operations. Experienced in coordinating with towing providers, storage facilities, repair shops, insurance-related parties, and customers while managing time-sensitive cases and maintaining accurate documentation.
Strong background in logistics support, case ownership, payment coordination, and issue resolution in fast-paced environments. Skilled in managing multiple priorities, communicating with different stakeholders, and ensuring efficient service completion while maintaining professionalism and customer satisfaction.
Experience: 5 - 10 years
Handled customer support, issue resolution, and service coordination across high-volume U.S.-based operations while maintaining professionalism and accurate documentation.
Experience: 2 - 5 years
Experienced in managing logistics support, dispatch coordination, and operational workflows for time-sensitive roadside assistance operations in a fast-paced environment.
Experience: 2 - 5 years
Managed transportation coordination, service communication, and operational workflows for time-sensitive roadside assistance cases.
Experience: 2 - 5 years
Handled dispatch and coordination of roadside assistance cases, ensuring timely communication between service providers, customers, and repair facilities in fast-paced operations.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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