I am a detail-oriented and highly focused professional with over 6 years of experience in content moderation, chat support, and customer service. As a former Content Moderation Associate at Acquire BPO, I reviewed, filtered, and managed user-generated content to ensure compliance with platform guidelines and regulations — a skill set that directly translates to video clip annotation and review work. I also have hands-on experience as a Chat Support Messaging Expert and Customer Service Adviser, where I handled real-time customer interactions, resolved issues efficiently, and consistently met company targets. I am proficient in digital tools, highly goal-oriented, and recognized for my strong attention to detail and positive work ethic. I was even promoted to handle Financial Accounts after demonstrating exceptional performance and good standing. I am eager to bring my content review, annotation, and digital communication skills to accurately assess and annotate video clips with precision and consistency.
Experience: Less than 6 months
I assist customers by addressing their concerns through email, providing appropriate resolutions such as discounts and other offers to ensure satisfaction. My goal is to retain customers and generate sales while maintaining a positive and professional tone in every interaction.
Experience: 2 - 5 years
I have hands-on experience in chat support across multiple industries including billing, retail, and financial accounts. As a Chat Support Messaging Expert at 24/7 ai, I assisted customers with billing and payment concerns, performed basic troubleshooting, and negotiated for customer retention. Currently, as a Customer Service Adviser at Acquire BPO, I handle real-time live chat support for financial account customers, consistently meeting company targets for 2 years and running.
Experience: 1 - 2 years
I worked as a Content Moderation Associate at Acquire BPO from 2021 to 2023, where I reviewed, filtered, and managed user-generated content across online platforms to ensure compliance with community guidelines and company regulations. My keen attention to detail and consistent performance led to my promotion to handle Financial Accounts, demonstrating my reliability and high standard of work in content review and moderation tasks.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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