E-Commerce Virtual Assistant / Product Research and Product Listing

I have experience in customer support through managing my own TikTok Shop and Shopee stores. I respond to customer inquiries regarding orders, shipping updates, product details, sizing, and concerns in a friendly and professional manner. I also handle complaints, tracking issues, and simple resolution requests while ensuring clear and timely communication. Through this, I developed strong communication skills, patience, and ability to handle multiple customer concerns efficiently.

I have experience in order processing through managing my own TikTok Shop and Shopee stores. I handle order confirmation, tracking updates, and ensuring accurate order details from purchase to delivery. I also assist in resolving order issues such as delays, cancellations, and customer inquiries, while coordinating with suppliers when needed. Through this, I developed strong attention to detail and ability to manage orders efficiently.

I have hands-on experience in product listing through managing my own TikTok Shop and Shopee stores. I create and upload product listings including titles, descriptions, pricing, and basic product details. I also ensure listings are clear, organized, and optimized for better visibility and customer engagement. Through practice, I developed skills in writing SEO-friendly titles, improving product presentation, and maintaining accurate item information.

I have hands-on experience in product research from managing my own TikTok Shop and Shopee stores. I identify trending and in-demand products, analyze competitor listings, and evaluate product potential based on demand, pricing, and market trends. I also check multiple e-commerce platforms and customer reviews to help determine winning product opportunities. Through this, I developed strong research, analytical, and decision-making skills for e-commerce listings.

I do not have direct hands-on experience in dropshipping, but I have gained knowledge through training and self-study of e-commerce workflows. I understand the basic process of product sourcing, listing, order fulfillment, and supplier coordination. I am familiar with how dropshipping stores operate, including handling customer orders, tracking shipments, and communicating with suppliers. I am highly willing to learn and quickly adapt to real-world dropshipping tasks.