Virtual Assistant | Independent Admin Specialist | Customer Success Specialist

Experienced in managing employee accounts, renewals, and retention strategies within the telecommunications sector. I ensure all documentation is handled with precision and that deadlines are met consistently.

With a deep background in telecommunications and BPO operations, I provide high-touch relationship management. I am skilled in managing renewals, resolving complex inquiries, and maintaining client loyalty through professional communication and empathetic problem-solving.

Over 20 years of experience managing complex administrative workflows, including calendar management, executive-level correspondence, and document control. I am proficient in MS Office 365 and Google Workspace, ensuring seamless digital organization and office operations.

Tech-savvy professional with hands-on experience in CRM platforms such as Zendesk and NetSuite. I am adept at maintaining accurate data, managing renewals, and utilizing systems to streamline customer and account information.

While I am pivoting toward independent roles, I offer

Proficient in using data to track performance and identify trends. I can manage detailed reporting tasks and use insights to provide high-level support for business decision-making. Highly detail-oriented in handling large-scale data entry, account updates, and record-keeping. I ensure data integrity within systems like NetSuite and Zendesk, specializing in the "back-office" tasks that keep a business running smoothly and accurately behind the scenes.

High level proficiency in the full Microsoft 365 suite, including Outlook for complex calendar management, Excel for data processing and reporting, and SharePoint/OneDrive for cloud-based file organization. I am experienced in using Teams for professional collaboration and Word for drafting high-level reports, SOPs, and corporate correspondence.

Skilled in end-to-end recruitment, from strategic sourcing and candidate screening to pipeline management. I have a proven track record of identifying top talent and managing the hiring process efficiently to meet organizational goals.