Customer Service Specialist | Email & Chat Support | Zendesk • Shopify • CRM

Experienced in providing clear and professional written support, resolving customer inquiries, and managing ticket queues within a 24-hour response time.

Skilled in providing real-time assistance and managing multiple chat sessions simultaneously while maintaining accuracy and a professional, friendly tone.

Managed voice and non-voice accounts for international clients, focusing on resolving inquiries, technical troubleshooting, and maintaining high customer satisfaction ratings.

Certified QuickBooks Advisor. Undergone intensive training and now ready to help your business.

Experienced in accurately inputting and managing data in CRM systems and spreadsheets, ensuring high attention to detail and data integrity.

Capable of communicating clearly and effectively in English. Experienced in handling professional conversations and providing verbal support with a focus on clarity and customer satisfaction.

Proficient in professional English writing, with experience in composing clear emails, chat responses, and basic documentation. I focus on correct grammar, professional tone, and providing accurate information.

Certified Xero Advisor with extensive training and now ready to help you with your financial data!

Experienced in managing short-term rental accounts like Airbnb, focusing on guest communication, booking coordination, and resolving reservation issues to ensure a 5-star guest experience.

Familiar with the basic functions of Microsoft Excel, including data entry, basic formatting, and organizing spreadsheets. Currently enhancing my skills in using formulas and data management to better support administrative tasks.

Reliable and detail-oriented professional eager to provide administrative support, such as managing emails and organizing digital files, to help clients streamline their daily workflows.

Knowledgeable in creating and processing professional invoices, ensuring that all client details, services rendered, and payment terms are accurately documented for timely billing.