Virtual Assistant| Digital Marketing| Customer Support

Experienced in supporting email marketing through managing campaigns, organizing contact lists, and maintaining clear, consistent communication.

Experienced in customer support across email, chat, and phone, handling high-level and basic concerns. Skilled in communication, problem-solving, and using tools like Zendesk and others to manage and resolve customer inquiries efficiently.

I have experience providing chat support in a fast-paced environment, handling multiple customer inquiries related to billing, accounts, campaign inquiries, and technical issues. I focus on clear communication, quick problem-solving, and maintaining a positive customer experience.

Skilled in CRM management, including updating customer records, tracking interactions, and supporting marketing campaigns through organized data and insights. Ensures accurate information, smooth communication, and a better overall customer experience.

I have experience using Zendesk for email management, where I handled customer inquiries efficiently through a ticketing system. I managed incoming emails by organizing, prioritizing, and responding to tickets while ensuring timely and accurate resolutions.

Experienced in influencer marketing support, including creator outreach, coordination, and campaign tracking. Skilled in managing communication, organizing deliverables, and ensuring smooth execution of campaigns.