Overview
Looking for full-time work (8 hours/day)
at $9.54/hour ($1,818.18/month)
Bachelors degree
Last Active
April 10th, 2025 (430 days ago)
Member Since
March 13th, 2011
Profile Description
Experienced Customer Service and Technical Support Professional with Advanced Analytical SkillsWith over a decade of experience in the BPO and IT industries, I bring a strong background in customer service, technical support, quality assurance, and IT service management. My career journey highlights a commitment to excellence and the development of a versatile skill set across multiple domains.
Customer Service & Technical Support: Delivered exceptional customer experiences with 2 years handling billing inquiries and 2 years providing technical support for internet, phone, and TV services. Skilled in resolving issues efficiently and ensuring client satisfaction.
Quality Analyst Expertise: Built 8 years of experience as a quality analyst, monitoring calls, chats,
Service Desk Specialist: Excelled in troubleshooting desktop, VDI, applications (Avaya, Workday, Outlook, Company Portal, ServiceNow, etc.), network connections, and VPN issues. Assisted users in setting up new devices and performed password resets in Active Directory. Proactively managed queues, ensuring efficient ticket resolution and team productivity.
Advanced Microsoft Excel Skills: Developed and automated dashboards for queue management and operational monitoring. Proficient in extracting, analyzing, and visualizing data using pivot tables, formulas, and other advanced Excel functionalities.
I take pride in my ability to adapt to new challenges, provide innovative solutions, and contribute to the success of the organizations I work with. I’m passionate about delivering value and am always eager to learn and grow.
Top Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
I created and automated dashboards for our team's performance metrics and for tracking purposes
Office and Administration » Quality Assurance
Experience: 5 - 10 years
I monitored interactions in a call center set up to ensure quality of every calls, chats and emails.
Other Skills
Customer Support » Email Support
Experience: 1 - 2 years
Working as Service Desk, we have to assist users via chat, offline tickets, email and phone at the same time.
Customer Support » Chat Support
Experience: 1 - 2 years
Working as Service Desk, we have to assist users via chat, offline tickets, email and phone at the same time.
Customer Support » Technical Support
Experience: 2 - 5 years
We troubleshoot customers internet, phone and TV
Customer Support » Customer Service
Experience: 10+ years
I have been in Customer Service industry for more than 10 years.
Office and Administration » Microsoft Power Point
Experience: 5 - 10 years
I created, designed and updated a slide for our team's performance
Office and Administration » Microsoft Word
Experience: 10+ years
I can create and maintain a document for you.
Customer Support » Helpdesk Support
Experience: 1 - 2 years
We troubleshoot desktop, VDI, applications (Avaya, Workday, Outlook, Company Portal, Service Now, etc.), connection, VPN and assist user in setting up new laptop and monitors. We also do password reset in Active Directory.
Virtual Assistant
Experience: 1 - 2 years
I have been a Virtual Assistant for a year where I assisted my clients with their personal errands, creating and maintaining websites for their businesses, and with their everyday business needs.
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Taguig, Metro Manila
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 51%
- Influence: 18%
- Steadiness: 20%
- Compliance: 12%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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