Francesca

Customer Support & Technical VA | Zendesk | SaaS | 15+ Years Experience

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Overview

Looking for any work (8 hours/day)

at $6.56/hour ($1,264.00/month)

Bachelor's degree

Last Active

April 16th, 2026 (70 days ago)

Member Since

April 8th, 2026

Profile Description

I have over 15 years of experience in customer service and technical support, including supporting SaaS platforms and handling B2B clients.

I specialize in managing customer support across email, chat, and phone, ensuring fast resolution and a high level of customer satisfaction. I also have experience troubleshooting technical issues, providing remote support, and managing tickets using Zendesk and other helpdesk systems.

I can help your business with:
- Customer Support (Email, Chat, Phone)
- Technical Troubleshooting (Software, Setup, Connectivity)
- Zendesk / Helpdesk Ticket Management
- Remote Support (TeamViewer, Zoom)
- Admin Tasks and Documentation

I am reliable, detail-oriented, and comfortable working independently. I take full ownership of tasks and ensure that work is completed accurately and on time.

I am available to start immediately and open to long-term work.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: 10+ years

Customer Support » Customer Service

Experience: 10+ years

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Office and Administration » Email Handling

Experience: 10+ years

Office and Administration » Google Workspace

Experience: 2 - 5 years

Office and Administration » Microsoft 365

Experience: 5 - 10 years

Video Editing » Apple Imovie

Experience: 2 - 5 years

Office and Administration » Email Management

Experience: 5 - 10 years

Software » API Integration

Experience: 2 - 5 years

Software » Databases » SQLite

Experience: Less than 6 months

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Juan CIty, Metro Manila

Tests Taken: IQ
Score: 114

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”