I provide reliable customer support and administrative assistance to business owners who need help managing customer communication and daily operations. I specialize in handling
I have more than 10 years of experience working as a Customer Service Representative in the BPO industry, including roles at companies like Carelon Global Solutions and ePerformax. In these roles, I handled customer inquiries, resolved service issues, documented interactions, and maintained accuracy while working in fast-paced environments.
The tools and platforms I use include Microsoft Word, Microsoft Excel, Microsoft Outlook, Google Docs, Google Sheets, Gmail, Customer Relationship Management (CRM) systems,
I am available for full-time work during Philippine Standard Time and can adjust my schedule to match US, UK, or Australian business hours if needed. I am looking for a long-term position where I can contribute consistently and grow with the company.
I am known for being dependable, organized, and committed to completing tasks accurately and on time. Employers can rely on me to maintain professionalism, protect customer information, and support daily operations without constant supervision.
Experience: 5 - 10 years
Provided customer support for 7 years through phone, chat, and email, resolving inquiries efficiently while maintaining high customer satisfaction.
Experience: 5 - 10 years
Documented customer interactions and maintained records using internal CRM systems to ensure proper case tracking.
Experience: 5 - 10 years
Managed inbound calls from customers and providers regarding eligibility, billing, and account inquiries.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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