Jenica

Customer Service Virtual Assistant

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

High school diploma

Last Active

June 26th, 2026 (today)

Member Since

April 6th, 2026

Profile Description

I provide reliable customer support and administrative assistance to business owners who need help managing customer communication and daily operations. I specialize in handling email and chat inquiries, updating records, and ensuring customers receive timely and professional responses.
I have more than 10 years of experience working as a Customer Service Representative in the BPO industry, including roles at companies like Carelon Global Solutions and ePerformax. In these roles, I handled customer inquiries, resolved service issues, documented interactions, and maintained accuracy while working in fast-paced environments.
The tools and platforms I use include Microsoft Word, Microsoft Excel, Microsoft Outlook, Google Docs, Google Sheets, Gmail, Customer Relationship Management (CRM) systems, email support systems, and online communication tools such as Zoom and Google Meet. I am comfortable learning new tools quickly and adapting to different workflows.
I am available for full-time work during Philippine Standard Time and can adjust my schedule to match US, UK, or Australian business hours if needed. I am looking for a long-term position where I can contribute consistently and grow with the company.
I am known for being dependable, organized, and committed to completing tasks accurately and on time. Employers can rely on me to maintain professionalism, protect customer information, and support daily operations without constant supervision.

Top Skills

Experience: 5 - 10 years

Provided customer support for 7 years through phone, chat, and email, resolving inquiries efficiently while maintaining high customer satisfaction.

Documented customer interactions and maintained records using internal CRM systems to ensure proper case tracking.

Experience: 5 - 10 years

Managed inbound calls from customers and providers regarding eligibility, billing, and account inquiries.

Other Skills

Basic Information

Age
33
Gender
Female
Website
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Address
General Trias, Cavite
Tests Taken
IQ
Score:  95
DISC
Dominance: 11%
Influence: 11%
Steadiness: 32%
Compliance: 46%
English
C1(Advanced)
Government ID
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