Results-driven Customer Service and Retention Specialist with experience supporting healthcare, telecommunications, and sales accounts. Skilled in resolving complex customer concerns related to insurance coverage, prescription processing, billing, account management, and retention while maintaining accuracy, professionalism, and compliance.
Experienced in handling high-volume customer interactions, resolving escalations, and delivering exceptional service using CRM platforms such as Salesforce. Recognized for strong communication skills, attention to detail, adaptability, and a customer-focused approach that drives satisfaction and supports business objectives.
Seeking a long-term opportunity with a results-driven organization where I can contribute to customer success, continue developing my professional skills, and grow into a high-performing tea
Experience: Less than 6 months
Experience: 6 months - 1 year
Managed customer escalations through outbound calls, SMS, and primarily email support. Investigated root causes of customer concerns and implemented effective resolutions. Contributed to customer retention and revenue protection strategies. Improved customer satisfaction through proactive engagement.
Experience: 6 months - 1 year
Experience: Less than 6 months
Delivered efficient chat-based customer support by resolving inquiries, troubleshooting issues, and guiding users through processes. Ensured quality service through clear communication, problem-solving, and consistent adherence to company standards.
Experience: 1 - 2 years
Handled billing concerns, payment arrangements, and service activations. Managed inbound/outbound calls for postpaid mobile services. Performed customer retention, upselling, and cross-selling. Resolved escalations and provide advanced account support
Experience: Less than 6 months
Conducted outbound appointment setting by contacting leads, qualifying prospects, and scheduling meetings or consultations. Maintained accurate records, followed scripts and KPIs, and ensured high conversion and client engagement rates.
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