Jaypee

Customer Service Representative

70 ID PROOF
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Overview

Looking for any work (8 hours/day)

at $3.31/hour ($640.00/month)

High school diploma

Last Active

July 2nd, 2026 (7 days ago)

Member Since

March 31st, 2026

Profile Description

Results-driven Customer Service and Retention Specialist with experience supporting healthcare, telecommunications, and sales accounts. Skilled in resolving complex customer concerns related to insurance coverage, prescription processing, billing, account management, and retention while maintaining accuracy, professionalism, and compliance.

Experienced in handling high-volume customer interactions, resolving escalations, and delivering exceptional service using CRM platforms such as Salesforce. Recognized for strong communication skills, attention to detail, adaptability, and a customer-focused approach that drives satisfaction and supports business objectives.

Seeking a long-term opportunity with a results-driven organization where I can contribute to customer success, continue developing my professional skills, and grow into a high-performing tea ---------- mber who delivers measurable results.

Top Skills

Experience: Less than 6 months

Experience: 6 months - 1 year

Managed customer escalations through outbound calls, SMS, and primarily email support. Investigated root causes of customer concerns and implemented effective resolutions. Contributed to customer retention and revenue protection strategies. Improved customer satisfaction through proactive engagement.

Experience: 6 months - 1 year

Other Skills

Experience: Less than 6 months

Delivered efficient chat-based customer support by resolving inquiries, troubleshooting issues, and guiding users through processes. Ensured quality service through clear communication, problem-solving, and consistent adherence to company standards.

Experience: 1 - 2 years

Handled billing concerns, payment arrangements, and service activations. Managed inbound/outbound calls for postpaid mobile services. Performed customer retention, upselling, and cross-selling. Resolved escalations and provide advanced account support

Experience: Less than 6 months

Conducted outbound appointment setting by contacting leads, qualifying prospects, and scheduling meetings or consultations. Maintained accurate records, followed scripts and KPIs, and ensured high conversion and client engagement rates.

Basic Information

Age
23
Gender
Male
Website
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Address
Dasmariñas City, Cavite
Tests Taken
None
Government ID
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