RJ

Operations Management|Project Management|Customer Success

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Overview

Looking for full-time work (8 hours/day)

at $8.49/hour ($1,636.35/month)

Bachelors degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

June 30th, 2017

Profile Description

Customer Success and Operations Leader with 10+ years of experience across customer service, sales, team leadership, and creative operations in US-based remote environments. Proven track record of launching accounts, leading cross-functional teams, and driving performance through structured coaching, escalation management, and process improvement.

Experienced in corporate client onboarding, account coordination, sales proposal creation, order management, and after-sales support. Strong background in handling escalations, improving service quality, and ensuring high client satisfaction while meeting operational and revenue targets.

Former Team Lead at VXI Global with hands-on experience coaching customer service and sales teams, supporting account launches, calibrating with training and quality teams, and maintaining performance standards. Adept at building SOPs, refining workflows, tracking KPIs, and implementing scalable systems that improve efficiency and accountability.

Thrives in fast-paced, growth-stage environments where leadership, structure, and strong communication are critical to scaling teams and delivering exceptional client experiences.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Project Management

Experience: 2 - 5 years

Customer Support

Customer Support » Email Support

Experience: 2 - 5 years

Other Skills

Marketing » Telemarketing

Experience: Less than 6 months

Advertising » Facebook Ads

Experience: Less than 6 months

Real Estate » Appointment Setting

Customer Support » Phone Support

Customer Support » Sales Support

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Marketing » LinkedIn Marketing

Advertising » Creative Advertising

Experience: Less than 6 months

Office and Administration » Personal Assistant

Experience: 2 - 5 years

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao City, Davao del Sur

Tests Taken: IQ
Score: 123: DISC
Dominance: 42
Influence: 25
Steadiness: 23
Compliance: 10: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”