Jena
E-commerce & Customer Support | Property Management | Chat & Email | Order Fulfi
Verified
Overview
Looking for full-time work (8 hours/day)
at $3.98/hour ($768.00/month)
Bachelor's degree
Last Active
June 24th, 2026 (today)
Member Since
March 20th, 2026
Profile Description
I take full ownership of customer support, e-commerce operations, and property management so you don’t have to manage them daily.
I specialize in three core areas:
• Property Management (leasing, tenant coordination, 100% occupancy)
• E-commerce Operations (order fulfillment, backend support, issue resolution)
• Customer Support (chat &
Instead of waiting for instructions, I take initiative. I manage workflows, solve problems, and keep your operations running smoothly.
With 10+ years of experience in customer service, travel, and operations support, I help business owners:
• Maintain fast and consistent response times
• Improve customer satisfaction and retention
• Handle day-to-day operations without supervision
If you need someone reliable who can take over your operations and free up your time to focus on growth—I can help.
Top Skills
Professional Services » Management Services » Property Management
Experience: 5 - 10 years
Managed rental listings on Facebook to attract potential tenants and generate leads. I responded to inquiries and qualified prospective tenants, ensuring they met the requirements. I scheduled property viewings and coordinated appointments with clients. I also created and managed rental contracts and related documentation. In addition, I handled monthly administrative tasks such as billing and rent collection, and provided ongoing customer support to both tenants and the property owner.
Customer Support » Email Support
Experience: 5 - 10 years
I am detail‑oriented and efficient in managing high‑volume communication. I managed 200+ emails daily, created templates that reduced response time, and improved customer satisfaction.
Customer Support » Chat Support
Experience: 5 - 10 years
Handled multiple chats simultaneously while maintaining a 95% CSAT score. Consistently meeting KPI and SLA targets.
Other Skills
Professional Services » Management Services » E-Commerce Management
Experience: 5 - 10 years
Increased product visibility with Canva graphics, managed listings on Shopee/Facebook, and ensured 100% order fulfillment accuracy.
Office and Administration » Travel Management
Experience: 1 - 2 years
Provided accurate support for flight bookings, changes, cancellations, refunds, and rebookings while maintaining a 95% customer satisfaction rating. Managed multiple customer inquiries efficiently and ensured fast, reliable, and professional assistance. Assisted with itinerary updates and fare information, properly documented all transactions and interactions, and identified upselling opportunities when applicable.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Dasmariñas, Cavite
- Tests Taken
- IQ
- Score: 100
- DISC
- Dominance: 29
- Influence: 18
- Steadiness: 25
- Compliance: 28
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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