Ecommerce Specialist | Experienced Professional | Subject Matter Expert | Custom

Responsible for reviewing product listings to ensure compliance with company policies, legal regulations, and safety standards as well as restricting products that violate compliance guidelines. Processing Intellectual Property (IP) Violations involving copyright protection, trademark Compliance, patent and design Infringement, and counterfeit goods, while keeping updated on intellectual property laws, trademark rules, and marketplace policies. Draft and Send IP Violation Emails to Sellers including follow ups. Document all compliance actions, seller communications, and case outcomes in CRM and internal tracking systems, maintaining accurate records for audits.

Educated clients on recognizing phishing attempts and digital threats, which reduced account compromise incidents, while supporting compliance initiatives to ensure customer accounts met regulatory and organizational security requirements. I collaborated with cross-functional teams to resolve account breaches and strengthen security protocols, and consistently translated complex cybersecurity concepts into clear, actionable steps for non-technical users, helping build trust and improve overall account security processes.

Provided expert guidance on electric vehicle charging solutions, ensuring technical accuracy and compliance with industry standards, while assisting customers with installation, configuration, and troubleshooting of charging equipment. I delivered customer-focused support by translating complex technical details into actionable steps for end users, conducted compliance reviews to align charging solutions with regulatory and safety requirements, and collaborated with cross-functional teams to improve charging processes, enhance customer satisfaction, and drive operational efficiency. Recognized for adaptability in handling diverse EV charging scenarios, I consistently combined technical expertise with strong communication skills to resolve issues and build trust with stakeholders.

Provided tutoring support to children, helping them strengthen their understanding of academic subjects by breaking down complex concepts into simple, engaging lessons. I adapted teaching methods to meet individual learning needs, encouraged critical thinking, and fostered a supportive environment that built confidence and improved performance. Recognized for patience, clear communication, and the ability to connect with students, I successfully balanced educational guidance with motivation to help learners achieve their goals.

Assisted customers in understanding warranty coverage, exclusions, and claim procedures, while accurately processing and documenting warranty claims to ensure compliance with company and industry standards. I resolved customer concerns by coordinating with service and parts departments to expedite warranty-related repairs, and translated technical warranty information into clear, actionable guidance for non-technical customers. In addition, I maintained detailed records of warranty claims to support audits and improve operational efficiency, and was recognized for strong communication skills and a customer-focused approach that built trust and enhanced client satisfaction.