Customer Support Specialist | Administrative Support | Virtual Assistant

Overview

Looking for any work (8 hours/day)

at $4.61/hour ($890.91/month)

Not Specified

Last Active

July 2nd, 2026 (7 days ago)

Member Since

February 23rd, 2026

Profile Description

Turning Challenges
into Positive Experiences.


With almost ten years of multi-industry experience, communication expert, problem -solver, I help businesses retain customers through an exceptional support and smart solutions, these and a lot more are the abilities I can bring to your business.

For nearly a decade of experience handling different types of customer interactions, I was able to developed skills that allowed me to deliver exceptional customer support as a voice representing the brand I worked with. My previous roles allowed me to handle processes, within different lines of business. I am proficient in processing customer requests including payments, purchase, refunds, and billing inquiries. I have experience in processing service requests, campaign set up and optimisation, account management, disputes and resolving diverse issues related to the company policies and processes.

Over the years, I was able to create a system and a workflow
to deliver results while working under pressure. I have a strong background in tools navigation, including CRM tools ( Zendesk, Salesforce, Kustomer, Dunlop), Slack, Google workspace and Facebook Business Suite ( Facebook Ads Manager, Instagram and Whatsapp). I am proficient in email management, administrative support,
and data entry with accuracy and efficiency. My strong attention to details and capability to work under pressure while maintaining high customer satisfaction gives a positive impact to the business I worked with.


I don't just resolve problems - I build trust and turn challenges into an excellent customer service experience!