Customer Service Representative (CSR)

Experienced in managing customer emails, responding clearly and promptly, and ensuring proper documentation of concerns and resolutions.

Provided real-time customer support through chat, addressing concerns efficiently while maintaining a professional and friendly tone.

Over two years of experience handling customer inquiries in a BPO environment. Skilled in resolving issues professionally while maintaining high customer satisfaction.

Experienced in using Zendesk to manage customer inquiries across email and chat channels. Skilled in ticket creation, tagging, prioritization, and timely resolution while maintaining accurate documentation.

Detail-oriented in entering and organizing data accurately using spreadsheets and online systems while maintaining confidentiality.

Supported daily operations by managing tasks, organizing information, and assisting with customer and internal requests efficiently.

Strong problem-solving skills developed through handling customer concerns in a BPO environment. Able to analyze issues, identify root causes, and provide effective solutions while maintaining customer satisfaction.

Skilled in using Canva to create simple and professional designs such as logos, social media posts, presentations, and marketing materials by following brand guidelines and client instructions.