Monica

Customer support | Customer Service Representative

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Overview

Looking for any work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Associates degree

Last Active

July 9th, 2026 (6 days ago)

Member Since

February 16th, 2026

Profile Description

Reliable Customer Support professional specializing in high-volume eCommerce operations. I am an expert in managing email, live chat, and support tickets to deliver prompt, empathetic resolutions that boost customer satisfaction.
Technical Expertise:
Support Channels: Master of multi-channel support (Email, Live Chat, Ticketing).
Tools: Proficient in Gorgias, Rich Panel, and Shopify.
Operations: Experienced in order fulfillment, inventory tracking, and data management via Google Sheets.
Communication: Seamless collaboration using Slack, Microsoft Teams, and Webex.
I thrive in fast-paced startup environments, balancing operational efficiency with a warm, customer-centric approach. I am quick to learn, highly detail-oriented, and committed to maintaining high standards of service, whether resolving complex issues or managing routine inquiries.

Top Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 5 - 10 years

Handle Customer inquiries via chat, email and voice etc, ensuring timely resolution and satisfaction. Delivered excellent service by building strong client relationships and maintaining retention.