Customer Service Support Specialist Advisor (Chat and E-mail)

Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelor's degree

Last Active

June 24th, 2026 (yesterday)

Member Since

February 12th, 2026

Profile Description

Customer Support Specialist | 10 years of experience in Chat, Email & Phone Support

Currently, 6 years and counting, I am handling retail and business accounts for the online shopping website ----------

As an Amazon Retail and Business Strategic Support, I am answering 20-30 emails, 10-20 calls and 40-50 chats per day. Responding to inquiries via phone, live chat, and email regarding orders, payments, and product details.


For the first 4 years, I handled Apple iTunes accounts. I am handling 40-60 emails and answering 30-40 chats per day. I mostly resolve customer inquiries pertaining to digital music and movie downloads, digital download troubleshooting, handling complaints, researching unknown charges and handling refund requests and concessions.

An Amazon Retail Associate focused on customer service serves as the primary point of contact for shoppers, responsible for resolving issues and ensuring a positive experience.
Resolving post-sales issues such as tracking lost packages, correcting order errors, and handling website or Prime service technical tasks.

An Amazon Business Customer Service Associate is a specialized role dedicated to supporting Amazon Business customers—typically organizations, private companies, government agencies, and educational institutions—with their unique procurement and account management needs. This role focuses on B2B (business-to-business) transactions and account structures. Resolving issues related to orders, invoices, and post-sales inquiries through phone, chat, and email.

I have strong written English skills, excellent attention to detail, and the ability to stay calm and solution-focused when assisting customers. I am comfortable navigating multiple tools or browser tabs, and learning new systems quickly. My goal is always to deliver a positive customer experience while representing the company professionally. I am ready to become a brand ambassador and I am optimistic that I am able to provide a lasting impression after each customer conversation.

What I can help your business with:

• Chat Support
• Email Support
• Customer Service Assistance
• Basic Data Entry
• Managing customer inquiries and resolving issues
• Providing clear and accurate responses to customers

I am dependable, eager to learn, and committed to doing high-quality work. My adaptability to different time zone will be a case to case basis since I am currently employed.

If you are looking for someone who works with integrity, have discipline, and passionate in helping your customers, I would be happy to be part of your team.