Virtual Assistant | E-commerce & Telco Support

Provided real-time chat support for e-commerce customers, assisting with order tracking, returns, refunds, and delivery concerns. Ensured fast response times, clear communication, and accurate documentation while maintaining customer satisfaction.

Managed customer inquiries through email, assisting with order concerns, returns, refunds, and delivery updates. Maintained professional written communication, ensured timely responses, and documented interactions accurately in the system.

Maintained accurate records, reports, and documentation across customer service and administrative roles. Organized files, updated customer information, prepared reports, and ensured proper record-keeping for compliance and tracking purposes.

Handled customer support tickets using Zendesk for an e-commerce account. Managed order inquiries, returns, refunds, and delivery concerns while ensuring accurate documentation and timely responses. Updated customer records and maintained organized ticket workflows.

Supported e-commerce operations including order tracking, returns, refunds, and customer account updates.

Accurately entered and updated customer records, reports, and documentation across administrative and support roles.

Assisted with order processing tasks including updating order details, handling return and refund requests, and coordinating order status updates. Ensured accuracy in customer information and maintained proper documentation in the system.