Customer Support | Back Office representative

I have around seven years of customer service experience handling sales, billing, logistics, and claims support. My role involved assisting customers with their accounts, processing payments, tracking orders, and resolving concerns in a clear and professional way. I’m comfortable using different systems, following procedures, and making sure each customer receives accurate and timely support.

I worked in the claims department for several years, handling claim filing, investigation, and status updates. My role included reviewing documents, coordinating with customers, processing claim payments, and managing chargebacks. I focused on accuracy, clear communication, and making sure each claim was handled according to company procedures.

In my logistics role, I assisted customers with tracking shipments, scheduling and rescheduling deliveries, and handling cancellations. I provided updates, coordinated requests, and made sure orders were processed accurately and on time. This role required strong attention to detail, clear communication, and the ability to handle multiple requests in a fast-paced environment.

I handled customer concerns through email by answering inquiries, providing account and claim updates, and resolving issues in a clear and professional manner. My role required strong written communication, attention to detail, and timely responses to ensure customers received accurate information and support.