Administrative & Customer Support Specialist

• Co-owned and managed daily operations of a rental property listed on Airbnb • Handled guest communication, reservations, and customer inquiries, ensuring prompt and professional responses • Managed the property’s Facebook page, including posting content, responding to inquiries, and engaging with potential guests • Created and managed Facebook ads to promote the property and increase bookings • Coordinated guest check-in/check-out, cleaning schedules, and property readiness • Maintained accurate booking calendars and ensured smooth day-to-day operations • Resolved guest concerns efficiently to maintain high customer satisfaction and positive reviews

Email support specialist with experience handling 60–80 customer tickets per day, assisting with order inquiries, tracking, cancellations, returns, and account concerns. Known for clear written communication, fast response times, and maintaining a professional, empathetic approach while ensuring accurate case handling and customer satisfaction.

Customer service professional with several years of experience handling high-volume email and phone support, resolving customer concerns, managing orders and accounts, and coordinating with teams to ensure smooth processes. Known for clear communication, attention to detail, and staying calm and empathetic while delivering accurate and timely solutions.

Real estate cold calling specialist with experience making 300–450 outbound calls per day to identify and pre-qualify property owners interested in selling. Skilled in lead qualification, follow-ups, CRM and Excel management, and using scripts effectively to support consistent pipeline growth and improved conversion rates.

E-commerce customer support professional experienced in assisting online customers with orders, tracking, cancellations, returns, and product inquiries. Skilled in managing high ticket volumes, resolving issues efficiently, and delivering clear, empathetic communication to ensure a smooth shopping experience and customer satisfaction.

Skip tracing and data collection specialist experienced in researching and verifying contact and property information using tools like Podio, Zillow, Reipro, and BeenVerified. Skilled in gathering accurate data, maintaining organized records, and supporting lead generation efforts through detailed research and documentation.