I am a high-efficiency E-commerce VA specializing in Shopify store operations and non-voice customer support. I combine my background as a Production Supervisor with technical CRM expertise to ensure 100% order accuracy and rapid ticket resolution.
How I can help your store:
•Shopify Management: Handling order fulfillment, tracking updates, and basic inventory.
•Customer Excellence: Managing
•Technical Workflow: Building asynchronous workflows to streamline your store's backend operations.
•Tools: Shopify, Google Workspace, and various CRM platforms.
Work History:
Senior Team Lead (Retail) | IntouchCx (Oct 2022 – March 2025)
Customer Service Representative (Retail) | IntouchCx (July 2021 – Sept 2022)
CSR (Telco) | Sutherland Global Services (Dec 2020 – April 2021)
Content Moderator | Cognizant (Aug 2020 – Nov 2020)
CSR (Food Delivery) | Sykes Asia Inc. (June 2020 – Aug 2020)
CSR (Food Delivery) | Teletech (Oct 2019 – March 2020)
Experience: 6 months - 1 year
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 1 - 2 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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