HR, Operations and Customer Experience Expert with GoHighLevel Skills

I provide reliable administrative management support to help businesses stay organized and run smoothly. My experience includes handling daily administrative tasks, managing schedules and calendars, organizing documents, maintaining accurate records, and supporting internal workflows. I am experienced in coordinating with team members, clients, and vendors through email, chat, and phone. I also assist with payroll tracking, invoice processing, CRM updates, and data management to ensure information is accurate and up to date. I am detail oriented, proactive, and dependable. I take ownership of tasks, communicate clearly, and always aim to improve processes so teams can focus on higher priority work.

I provide customer support management focused on clear communication, timely resolution, and positive customer experience. I handle email, chat, and phone support while ensuring customer concerns are addressed efficiently and professionally. My experience includes managing inboxes and ticket queues, resolving issues and escalations, maintaining support documentation, and coordinating with internal teams to close concerns quickly. I also help improve support workflows, response templates, and processes to ensure consistency and quality. I am patient, detail oriented, and solution focused. I prioritize customer satisfaction while balancing efficiency, accuracy, and brand professionalism.

Efficient in managing calendars, preventing double bookings, coordinating cleaner schedules, and aligning timelines with check-ins and check-outs.

Experienced in tracking maintenance issues, coordinating with vendors, creating work orders, and following up until issues are fully resolved.

I support Airbnb and short term rental operations by managing guest communications, coordinating cleanings and maintenance, and ensuring smooth check ins and check outs. I help hosts deliver a positive guest experience while keeping daily operations organized and efficient. My experience includes responding to inquiries, handling reservations, managing calendars across multiple platforms, sending check in instructions, resolving guest concerns, and requesting and responding to reviews. I also coordinate with cleaning and maintenance teams to ensure properties are always guest ready. I am detail oriented, proactive, and calm under pressure. I focus on clear communication, quick issue resolution, and maintaining high service standards to protect ratings and guest satisfaction.

Proficient in handling high-volume inboxes and chat platforms while maintaining accuracy, tone, and response time standards.

Proficient in handling high-volume inboxes and chat platforms while maintaining accuracy, tone, and response time standards.

Experienced in tracking hours, reviewing timesheets, coordinating payroll, and ensuring accurate records for staff and contractors.

Managed social media accounts, scheduled posts, created basic content using Canva, and supported engagement and brand presence.

End-to-end support for property operations including guest experience, maintenance tracking, admin tasks, and cross-team coordination.

Experienced in sourcing leads, conducting follow-ups, managing hot and cold leads, and supporting sales pipelines.

Highly accurate in data entry, record keeping, and maintaining organized digital files across multiple platforms.

I use ChatGPT to support daily work tasks such as drafting and improving emails, creating message templates, summarizing conversations, organizing information, and improving workflows. I use it as a productivity tool to work faster while maintaining accuracy, clarity, and a natural tone. I’m experienced in using ChatGPT to assist with customer support responses, administrative tasks, content drafting, process documentation, and idea generation. I know how to give clear prompts and review outputs carefully to ensure quality and correctness before use.

Able to identify workflow gaps, create templates and documentation, and implement improvements that increase efficiency and consistency.